Customer service in a hotel is critical to making a real difference in our guests’ experience. That’s why we plan and pay special attention to every detail to personalize our services and create unique memories during your stay.
But what are some of our secrets to offering excellent service? We’ll tell you all about them.
We provide personalized customer care.
For us, each guest is unique. We strive to get to know our guests before their arrival at the hotel so as to offer an exclusive experience tailored to their needs, tastes and expectations.
The difference is in the details.
Each activity at Hotel Puerto Valle is designed with great attention to detail to offer a one-of-a-king experience, with surprises and small gestures that make the real difference.
We solve problems effectively.
We are not perfect, but we work tirelessly to deliver service excellence. We try to anticipate to any problems, but when they arise, we analyze the situation, adapt, and find the best problem-solving strategy.
The safety of our employees and guests comes first.
We respect nature and know the region where we live. All excursions are subject to weather conditions, guaranteeing everyone’s safety.
We plan to work ahead of time.
Organization is one of our great secrets. When guests arrive at Hotel Puerto Valle, everything is ready to welcome them: their agenda of activities, their room, and even the personalized menu for their entire stay.
We prioritize internal communication and communication with our guests.
We are good listeners, and we speak with transparency and warmth. We are convinced that effective communication is key to deliver great service.
We offer a 100% full experience.
Our service begins with our guests’ arrival at the airport or at the hotel in their personal vehicles, and does not end until their departure.
We promote sustainable habits.
We are the first hotel in Corrientes to have the Greener Hotels sustainability certification granted by the Hotel Association of Argentina (AHT). From the moment guests check in at our lodge, we share some of our sustainable habits, including natural room ventilation, delivery of water bottles to be refilled at our dispenser and waste segregation, among others.
We conduct in-house training frequently.
We select the members of our team with attention to detail and we provide them with the training they need to deliver a top-notch service.
We are proud of our team.
When the team feels happy and motivated, good energies flow. For this reason, our first step is to take care of the people who work every day at Hotel Puerto Valle so that they feel comfortable and their feeling of satisfaction is reflected on the service they provide to our guests.
If you have already visited Hotel Puerto Valle, please share with us what were those details that made your stay an unforgettable experience. If you haven’t yet visited our lodge, we invite you to get to know us and plan a trip to make new and unique memories. We look forward to welcoming you!